RETURN/EXCHANGE POLICY

It is our endeavour to provide you with the best possible customer service and hence we permit exchanges as long as the goods are unused, defective/damaged, and are returned in saleable condition in with all original packaging, tags and invoices.

You are required to inform us within 48 hours of receiving the package on fusionindia71@gmail.com with your order number and the item(s) you wish to exchange with reasons, else the goods will be considered sold and no further requests will be entertained. We will revert to your email within 24-48 hours with an appropriate solution.

STEPS TO EXCHANGE THE GOODS

Step1
You are requested to inform us via within 48 hours of receiving the order on our email ID- fusionindia71@gmail.com. Any request received after the returnable window are not eligible for exchange.

Step 2
Our customer service will review the request and send you an email confirmation for initiating the exchange.

Step3
We will organise the return pickup from you through our logistics partners. You are requested to keep the package ready with all original packing, tags and invoice copy. Please mention the below address on the sealed package:
Fusion India
B/1007 , Venkatuh Kirti, Balaji Complex , 150ft road,
Bhayander(west),
Thane
Maharashtra 401101.

Once the pickup is organised you are requested to please ask the logistics partner for the courier slip at time of handing over the package.

Step 4
In the event of unavailability of reverse pick-up facility from your address, you are requested to please courier your order back to us to the address shared in Step 3. Please email us at fusionindia71@gmail.com inform us that you are sending the package back to us, with your order number and the courier tracking details.

Step 5
Once we receive the products a closure will be provided to your request as per your preference i.e. exchange or refund.


DISCLAIMER
No returns of goods will be accepted once sold.